Do you have questions about NCS colors or the NCS color standard? On this page we answer frequently asked questions about the NCS color standard and the NCS products we sell.
- Is a discount possible when purchasing a large quantity of NCS color fans?
- What about the VAT on your invoices?
- Could you send me my invoice (again)?
- When will I receive my order?
- Can I cancel my order?
- Can I return the product(s) which I have ordered?
- I want to file a complaint. How do I do that?
What are HEX codes?
Wikipedia has the following description on HEX color codes: "A HEX triplet is a six-digit, three-byte hexadecimal number used in HTML, CSS, SVG, and other computing applications to represent colors. The bytes represent the Red, Green and Blue components of the color. One byte represents a number in the range 00 to FF (in hexadecimal notation), or 0 to 255 in decimal notation. This represents the least (0) to the most (255) intensity of each of the color components." You can find more information about HEX codes and web colors on Wikipedia.
What are RGB codes?
Wikipedia uses the following description of RGB codes: "The RGB color model is an additive color model in which Red, Green and Blue light are added together in various ways to reproduce a broad array of colors. The name of the model comes from the initials of the three additive primary colors: Red, Green and Blue. The main purpose of the RGB color model is for the sensing, representation and display of images in electronic systems, such as televisions and computers." More information on RGB codes can be found on Wikipedia.
What are CMYK codes?
The abbreviation 'CMYK' stands for Cyan, Magenta, Yellow and BlacK (or Key) and is mainly used for printing inks. A large number of colors can be made by mixing these 4 basic colors. The CMYK code of a color indicates the coverage rate of the 4 inks that are needed to obtain that color. More information about CMYK can be found on Wikipedia.
Is a discount possible when purchasing a large quantity of NCS color fans?
This depends on the desired quantity. Please contact us for more information.
What about the VAT on your invoices?
VAT is always shown on our invoices for the Netherlands and also on invoices for countries in the European Union when a VAT number has not been provided. Are you located in the Netherlands? Then we will charge 21% VAT. Is your company located in the European Union, except the Netherlands? If you enter your valid European VAT number during ordering, we will not charge VAT.
Could you send me my invoice (again)?
If you contact us, we can send you your invoice manually by e-mail.
When will I receive my order?
When you add one or more products to your cart in our color fan webshop, you can proceed to the checkout screen. On that screen you can select your country to see the estimated number of days it takes to receive the order at your address. We ship orders as fast as possible; on all business days.
Can I cancel my order?
Can I return the product(s) which I have ordered?
I want to file a complaint. How do I do that?
You can find the answer to this question on the Complaints page.